ISO-office is designed to help you increase your revenue and reduce operating expenses.
Improve operational efficiency
ISO-office will enable you to reduce the time spent on operational activities. By automating operational processes such as terminal creation, reporting and balancing, ISO-Office reduces the time spent on operations, reduces errors and ensures greater accountability through our portal reports. The result – better quality work, faster device deployment and more satisfied merchants and partners. ISO-Office also simplifies complex tasks, eliminating the need for highly technical staff to manage the system. Our implementations often result in a 15-50% increase in productivity.
Reduce vault cash
ISO-Office reduces vault cash requirements by offering advanced forecasting and replenishment management. It also creates balancing reports to help pinpoint thefts and dispenser problems. This enables you, the ISO, to use ‘top-ups’ instead of ‘swaps’ to get the most of your cash float. ISO-Office typically enables ISO’s to reduce vault cash by 10-20%, which equates to a $5,000 reduction for an average ATM.
Enhance customer service
ISO-Office features a ticket management system designed to support ISO helpdesks. This system employs solution templates for standardization of repair techniques, and task delegation with reminders for efficient staff collaboration. Using our HelpDesk can help ISO’s improve customer service, retain more customers and repair devices quicker. Knowledge is centralized, reducing dependency on staff and providing a wealth of accumulated data to new employees.
Increase business development
Greater operational efficiencies, enhanced customer service, reduced vault cash and greater reporting and accountability – it all adds up to happier customers and more profit for your partners and merchants. Available EFT module will help you manage collections and payouts based on any type of settlement rules, resulting in efficient and flexible accounting which will be appreciated by both partners and merchants.
